We read every message. Most enquiries receive a response within two working days — though we're not a support line and can't diagnose individual faults remotely.
If you're dealing with a printer error, the fastest path to a solution is usually our Error Code Lookup or the relevant Fix Guide — we cover the vast majority of common issues in depth there.
We're a small team. We prioritise editorial enquiries and questions that help us improve our guides — so if your message helps us write something better, it goes to the top of the queue.